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Posted by Chad S. White on May 4, 2023

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Generative AI for Email Personalization- A Hallucination Wrapped in Confusion

Let me be blunt: We are so far away from generative AI writing personalized emails in any meaningful way. So very far. Yet, I keep hearing people suggest that generative AI will be writing highly personalized emails to individuals in the not-too-distant future.

I don’t think this is a realistic expectation at any significant scale, with any degree of automation, and with a reliable expectation of increased performance—much less a positive return on investment. Let me explain why.

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